Payment for the Orders
Payment can be made:
by bank transfer after receiving of the invoice;
online via internet banking (Swedbank, SEB, Citadele, Luminor);
by card (VISA, Mastercard). Service provider – EveryPay.
Order delivery and processing at the facility of “A-PATCH” Ltd at Brīvības iela 403A , Riga, Latvia operates as a store and an order pick-up point. Working hours: working days 9.00-17.00.
If you the Buyer has not received a message from the Seller, the order is being processed, or there are technical issues. Please do not hesitate to contact the Seller on +37127898181 to get detailed information about the status of the order.
Purchasing on-line in our store a-patch.com is regulated by the Law of the Republic of Latvia (LR 2014. gada 20. maija LR Ministru kabineta noteikumi Nr. 255 “Noteikumi par distances līgumu”).
“A-PATCH” Ltd is the owner and administrator of the on-line store a-patch.com. Please inform about any errors or problems with ordering on-line by email or a phone call +37127898181.
Contnet of the Online Store a-patch.com
All visual and graphic content, materials, drawings, images and data shown in store a-patch.com are the property of “A-PATCH” Ltd. Any unauthorized use in commercial purposes is forbidden by the law.
“A-PATCH” Ltd reserves the right to amend, change and/or delete any information from the on-line store platform.
User Data Safety
"A-PATCH" Ltd has taken all necessary measures and precaution to ensure the security of personal data and to prevent it from unauthorized access by third parties.
During the visit and use of the a-patch.com store, "A-PATCH" Ltd may receive information containing personal data:
by obtaining personal data directly (name and last name, phone number and e-mail address);
indirectly by obtaining information (for example: using cookies and other technical means to monitor their use).
Buyers' personal data is processed by "A-PATCH" Ltd in compliance with the requirements of the Law on the Protection of Personal Data and other legal acts of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the personal data of buyers, "A-PATCH" Ltd uses organizational and technical means that ensure protection of personal data from accidental or illegal disclosure, change, as well as from any other illegal processing.
By purchasing goods and services offered in the online store a-patch.com, the Buyer agrees and allows "A-Patch" Ltd to register, enter, store, systematize, use and process in any other way.
The personal data of the Buyer, as well as the data that the Buyer will provide to the Seller in the future, is used to the extent necessary and for the following purposes:
data processing results from the on-line orders, contractual obligations, or data processing is necessary to fulfill the contract (perform transaction);
the data is necessary for the identification and accounting of Buyers;
the data is necessary for sending commercial notifications (e-mail and/or SMS);
the data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or from the agreements (transactions) concluded accordingly.
the data is necessary to consider the Buyer's application for the purchase of goods on installment.
When shopping online at a-patch.com, the Seller collects the following personal data:
Name;
Last Name;
Telephone number;
Email address;
The delivery address of your purchased goods, if a delivery address is specified.
a-patch.com ensures the protection and security of Buyers' personal data, their non-disclosure to third parties, to the extent that it is determined by the requirements of the Law on the Protection of Personal Data and other legal acts of the Republic of Latvia, which regulate the processing and protection of personal data, except for the Seller's partners who provide the delivery of goods purchased in the store, financing of goods and provision of services, to the extent that personal data is necessary for the fulfillment of contractual obligations.
The Buyer has the right to request that his personal data be supplemented or corrected, as well as stop their processing or destroy them, if the personal data is incomplete, outdated, false, or is no longer necessary for the purposes of collection. In this regard, the Buyer himself can change or delete the entered data in his user account or inform "A-PATCH"Ltd;
By submitting a justified request in writing, the Buyer has the right to receive the following information:
what information about the Buyer has been obtained, the source of data acquisition, when the information included in the data has been changed (if legal acts allow it);
the purpose of the processing of personal data, information about recipients of the personal data;
information on whether the data was processed automatically.
The data of the Buyer will be used solely for completing and sending of the order.
Buyers' personal data will be stored no longer than the requirements of regulatory acts.
The Buyer can request the deletion of his data at any time.
The Cancellation of the Orders
The Buyer who has chosen to receive the product at the “A-PATCH” Ltd office and pay on the spot does not need to notify about a canceled order.
The Buyer who has chosen to receive the product at the “A-PATCH” Ltd office and has already made payment via bank transfer, card payment or using on-line banking payment option needs to contact the Seller if the Buyer wants to cancel the order.
The Buyer who has chosen to receive the product through delivery service and has not made the payment does not need to notify about the canceled order.
The Buyer who has chosen to receive the product through delivery service and has made the payment, needs to contact the Seller about canceling the order.
Orders that have already been shipped are subject to the procedure mentioned below in the "Order Return Policy". The Buyer is informed about the shipped product by SMS and/or e-mail.
It is possible to cancel the order by calling +37127898181 or by an e-mail to .
Order Return Policy
Returning the product without explaining the reasons is possible within 14 days after the purchase. For any product return, the Buyer needs to contact the Seller on or via phone call +37127898181.
The right of return expires after 14 days, starting from the day when the Buyer or a third party the Buyer has indicated or authorized to receive the product received the product.
For the deadline of the right of return to be valid, it is sufficient to send an application for the exercise of this right before the expiry of this 14 day period.
Products cannot be returned within 14 days if:
the packaging of the product has been destroyed or damaged;
the product has been destroyed or damaged.
When receiving the goods from the courier, it is the responsibility of the Buyer to make sure that the packaging is not damaged.
If the damage is found, it has to be indicated on the courier’s receipt of the shipment. If the packaging defect is not recorded at the time of receipt of the product, the Buyer loses the right to claim damages regarding the packaging and the product contained in it. If the product has been received in damaged packaging and the deal has NOT been cancelled, it may not be accepted back if the Buyer decides to return it within the 14 days period.
If the packaging is not damaged, but upon opening it is found that the product has external damage or missing parts that are specified in the package, the Buyer can exercise the right of return and make a claim within five working days after receiving the product. All claims submitted after this deadline are not considered legally binding.
If the Buyer returns the product, the Seller will refund all the payment received, except for the cost of delivery, in any case no later than 14 days after receiving the product back.
The Seller does not cover the costs of delivery and return of the product, with the exception of if the product is damaged/damaged or does not match the description.
The refund to the Buyer will be wired by bank transfer to the account from which the money for the purchase was received by the Seller. If the payment was done using Card payment option, the refund will be wired to the bank details indicated on the application of the Buyer.
Delivery terms
The shipping is arranged twice a week, on Tuesdays and Fridays for all orders placed before 12:00 of the shipping day.
The service provider and conditions vary depending on the destination address:
Deliveries within Latvia:
Delivery service provider Omniva is used for deliveries within Latvia.
Delivery time within Latvia by Omniva is usually 1-3 business days.
Delivery within Latvia by Omniva costs 4.99 EUR per order (VAT included). Free delivery for orders from 60 EUR.
Deliveries within the European Union:
Delivery service provider Omniva is used for deliveries within EU.
Delivery time within EU by Omniva is usually 5-14 business days.
Delivery within the EU by Omniva costs 9.99 EUR per order (VAT included). Free delivery for orders from 90 EUR.
Intellectual property
7.1. A-Patch Ltd is not producing registered or copyright/ trademark protected content without written consent of the owner of the intellectual property.
7.2. By placing a custom order, the Customer confirms that Customer has the legal right to use the intellectual property of the content, and Customer is fully responsible for any claims and or damages regarding protected content infringements.
Other Terms
8.1. A gift card is non-refundable and can be used only for payment for goods or services provided by A-Patch Ltd, within the validity period indicated on the gift card. If the sum of goods or services purchased does not reach the value of the gift card, the difference is not returned.
8.1.1. The validity period of the gift card is 365days from the day of purchase.
8.1.2. The digital gift card will contain the unique code that can be used for purchase in a-patch.com webstore or for physical exchange as payment for goods and services provided by A-Patch Ltd.
Sincerely,
"A-PATCH" Ltd
a-patch.com is a registered by A-PATCH Ltd, Registration number 91439272972.